![]() Whether full or partial refunds, there are some additional details regarding eBay refunds that sellers should keep in mind. Poorer quality item than the customer understood it to be.Different case or holder than advertised (main item fine).The customer may challenge with answers insisting on a larger amount of the sale price for reasons such as: Partial refunds can cause issues if the buyer is not satisfied when the seller wants to offer a partial refund. What are the Issues with Partial Refunds? Select Send Offer to propose the partial refund to the buyer.Add words such as comments or questions for the buyer regarding the partial refund.Enter the amount of the partial refund.Click on Offer a Partial Refund and then Continue. ![]() Select View Return Details beside the item.Open your Returns dashboard to offer a partial refund.Circumstances to offer a partial refund include: A company may offer a partial refund more often for a problem with an item that isn’t quite worth returning it for. Check or edit your policy via the Sell option after clicking on the My eBay tool at the top of any eBay page.Ī partial refund is when the business owner refunds a portion of the full amount. Check your Returns PolicyĪ business owner should always check their returns policy before issuing a requested refund as there may be a ‘no returns’ rule for certain items. The refund process from a seller’s point of view is obviously more complicated than it is for the buyer, so here we will run through the steps necessary to perform a refund through eBay. How to Issue a Refund via eBay: 7 Simple Steps Item arrived too late / no longer needed.Item doesn’t match the information in the listing description.There are four reasons why an honest buyer changes their mind about a purchase: There is an eBay money-back guarantee which covers most transactions, so buyers will get their money back if their order either didn’t arrive, arrived defective or damaged, or doesn’t match the listing. Once the return has been accepted, the customer either receives a return shipping slip or will be instructed to cover return shipping themselves, depending on why the buyer changed their mind about a purchase. ![]() Sellers on an eBay shop have three days to respond to a return application once it has been registered.
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